Connect with Vyond at ATD21 HQ

Visit the Vyond Booth

Connect with members of the Vyond Team, including our sales team and experts in all things video. Swing by Booth 257 for special limited-edition swag and an intro to Vyond Studio

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Attend Our Session

Join us Monday at noon for a conversation with instructional design expert and leadership coach Rance Greene as we explore how to bring storytelling into everyday work. Early attendees will have a chance to get a free copy of Rance’s book, Instructional Story Design!

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About ATD21

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Meet Reid Horimoto, one of Vyond’s customer success associates from the San Mateo office. As a customer success associate, Reid engages with Vyond’s customers to ensure they make the most of the platform through onboarding and workshop sessions. He also presents at conferences to promote Vyond Studio. 

What was your journey to becoming a customer success associate?

I pivoted from risk management and fraud prevention in financial services to customer success at Vyond last year.

Pivoting into a new function was tough, as I had to learn new terminology and pick up new techniques. I knew I wanted to do something new, and I enjoyed training people and answering questions for clients. I met Michael Klonoff, who handles Vyond’s business partnerships, as we’re part of the same MBA cohort. He told me about the opening at Vyond.

My team has played a huge role in helping me get acclimated to the customer success world. For me, the biggest difference between the two industries (and something I mentioned during my interview process) is that customer success and risk management feel like opposite sides of the same coin; in risk management, you’re using your product knowledge to minimize negatives for clients, while in customer success, you try to maximize positives.

Where is your hometown? What brought you to The Bay?

I was born and raised in Honolulu, Hawaii, but then I moved and attended college at Santa Clara University in the Bay Area.

Honestly, the Bay Area is pretty similar to Hawaii in that there are a lot of different cultures coexisting together. I much prefer the weather here, as it can get pretty humid in Hawaii and I sweat easily. Aside from my family, the main thing I miss about Hawaii is getting to eat my favorite food in the world, Curry House Coco Ichibanya.

What’s an interesting fact or story about yourself?

I’m an Eagle Scout. Actually, due to the timing on when I submitted my application, I was the first Eagle Scout on Oahu in 2007!

What are some of your hobbies?

I like videogames. I’ve been playing them since I was “knee-high to a samurai.”

As an only child, I had to learn to entertain myself from a young age. I remember playing the original Nintendo (Duck Hunt and Super Mario) at my grandma’s house with my Dad. I’d say I really got into gaming once I got the original Gameboy with Pokemon Blue. Currently, I’m playing Valorant on the PC, as well as various games on the Nintendo Switch (Animal Crossing, sports games, and I just finished Outer Worlds).

I’m also going to get back into music production once I finish up my MBA, as I enjoy making beats!

Why do you love Vyond?

I love Vyond because I get to work with wonderful people every day, helping to build a product that helps others all over the world.

Everyone I’ve met at Vyond is knowledgeable, which is great, but also considerate, which is excellent. It’s common nowadays to encounter an individualistic mentality, where a person’s sphere of concern stops at themselves. Being able to work with a team that emphasizes collaboration and unity allows me to fully invest in my work and the work of those around me, as we’re all working toward the same purpose.

What is your favorite feature in Vyond?

I always urge customers to use the continue scene feature and camera tool! For ideas that you can use in your next video, check out our new template library as well.

Check out our new template library here.

What are some of the bigger projects you are working on now?

I am currently developing templates for our new template library related to the financial services industry.

The primary challenge related to this project is the specific information that needs to be in the training. However, I think it will be a big help to any financial service company, as the concepts are mandatory but the training is usually presented in less exciting ways (i.e. a PowerPoint vs. a short animated video).

Meet Prakriti Rai, one of Vyond’s video producers from the San Mateo office. As a video producer, Prakriti creates video content for Vyond’s multiple channels including blog and resource posts, templates in the template library, and social media.

What was your journey to becoming a video producer?

Growing up, I had a limited idea of the scope of visual media as a career primarily because the Nepali education system didn’t have courses on subjects like photography or video production. However, I was fascinated with cameras ever since I was a kid. Eventually, my fascination turned into a passion for photography and later extended to video production. In a way, I have always felt a sense of fulfillment whenever I could create something. So, I self-taught myself all the technicalities and started doing internships to sharpen my skills. Then after a few years of gaining experience in video production, I applied for the position of Junior Video Producer at Vyond. Vyond stood out to me because it helps foster creativity among people and enterprises with its easy to use video creation platform. I could completely resonate with the company’s values and hence wanted to be a part of their team.

Where is your hometown? What brought you to The Bay?

I am from Kathmandu, Nepal. About three years ago, I moved to San Francisco after completing my undergrad in New Delhi, India. I had to move here because it was my family’s decision. Like many immigrants, my parents also wanted me and my sibling to have better opportunities. Moving away from my hometown was challenging at first, but now looking back, I feel blessed to have lived in all three places, experienced three unique cultures, and gained valuable life lessons through them.

What’s an interesting fact or story about yourself?

I spent a vast amount of my time in college singing as a part of the college choir! We sang Indian classical songs as well as western a capella and participated in choir competitions around India.

What is your favorite thing to eat?

I love MoMos, which are Nepali dumplings. Dancing Yak on Valencia Street in The Mission and Yeti Restaurant in Glen Ellen are two of the best options around the Bay Area for some delicious Momos. You can also find delicious variants of Momo. For instance, try ‘Jhol Momo’ at Everest Kitchen in Albany, or ‘Chilly Momo’ at the Asian Momo House in Sunnyvale. Thank me later!

Why do you love Vyond?

Vyond is a fantastic tool because it allows anyone to be creative by removing the technical challenges that usually comes with the conventional method of animating.

What is your favorite feature in Vyond?

Asset View and Global Edit have to be one of my favorites, as it saves me plenty of time while editing multiple things at once.

Learn more about the Global Edit feature here.

What are some of the bigger projects you are working on now?

I am working on a series of short tutorials called “Discovering Vyond with Prakriti,” specifically for our Instagram and YouTube audiences. Also, working on creating template videos around the topic of “Remote Working” to aid our customers with more training videos for their remote teams.

See more videos from Prakriti and updates from the Vyond team on our Instagram.